We are trying to Make Your Life Easier - Please do not hesitate to contact us
Find quick answers to most common questions by clicking the most common question below...

When will I receive my order? How do I pay? What if I am not at home? What if I have to return items?

If you have received a dispatch notice and would like to TRACK YOUR ORDER please click on My Account / Order Tracking and find your tracking number in the Order Comments and your order delivery provider (Fastway Couriers or Australia Post)
You can then track the order on the delivery provider website - click below

Tracking Fastway parcel

Aus Post TrackingAUSTRALIA POST

If you cannot locate a MISSING ITEM in your delivery please note that often our warehouse staff would include small items in nappy boxes and recycle boxes.

WE PACK AS EFFICIENTLY AS POSSIBLE AND RECYCLE SUPPLIERS OUTER BOXES
THIS IS TO SAVE ON DELIVERY COST AND PACKAGING MATERIAL



If you have just received an email charging your credit card for AUTO-DELIVERY you have placed a recurring order. Within two-three days, your credit card will be charged automatically and your recurring order will be dispatched. You can always cancel, change or delay an auto-delivery, as well adding more products to the specific delivery to save money on delivery charges. Please simply reply the email you have received to advise out team of any changes you wish


We reply to all emails within 12/24 hours, if you have any inquiry the website does not answer sending us an email to info@gotoddler.com.au is the most efficient way to obtain information. 




Find quick answers to other common questions below...
Order Status & Payment Options
• Has my order left the GoToddler Warehouse?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is damaged, missing or incorrect.
• If I am not at home
• How do I pay?
My Account & My Deliveries
• How do I create an account?
• How do I edit my account information?
• How much is my delivery?
• I forgot my password.
• How do I return my product?
• I did not receive one item in my order or I received the wrong product.
• What is your return policy?
• When will my order be delivered?
Deliveries and Returns
• My order is over $69 and I cannot get free delivery
• What is Auto-Delivery
• Your website states 1-2 business days delivery is estimated - Why you do not guarantee delivery timeframes
• What is GoToddler return policy? How to return a product
Other Delivery Information
• Do you deliver to my suburb?
• I have ordered. When will I receive my order?
Guarantees
• Privacy Policy
• Security & Credit Card Information
Invoices, Billing and Credit Card Information
• Do I have to pay GST?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When GoToddler refund/credit my credit card or paypal account?
• When will my credit card be charged?
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Basic Tips
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon code?
Additional Support
• Coupon Codes
• How do I contact you?