Return to Help Index
Additional Support
Coupon Codes
  Please type in your coupon code on your check-out page in a box similar to the following
Coupon code? Enter it here:


Please note all coupon codes have an expiry date.
Often expiry dates are only two-three days

Coupon codes have the aim to
  1. Introduce our service to new customers
  2. Reward loyal customers
  3. Make sure less loyal customers do not not forget about us and purchase from us more regularly
  4. Promote specific brands - often together with our Brand of the Day promotions
  5. Promote the use of the Auto-Delivery system
  6. Celebrate really special days/events, e.g. MOTHER'S DAY, HAPPY NEW YEAR and EASTER.

Please note that most Coupon Codes cannot be used with other coupon codes and can be used for orders above $55 (new customers or brand specific promotions) , $99 (return customers).

Coupon codes are normally sent via email of are available on www.facebook.com/gotoddler for New Customers Only. It is possible the system may not detect if a customer is new or not when applying the code. If you are repeat customer please refrain for using coupon codes reserved to new customers only. The GoToddler Team may not accept/process your order including an incorrect discount code

Coupon codes terms and conditions are specified on fine print of the code

Normally the threshold for Free Delivery refers to the total spend on the order, and it does refer to the total spend on the order. For example if your order is $70 incl. GST before a $5 discount code is applied, and after teh discount teh order value incl. GST is only $65, free delivery does not apply anymore

Also please note each code cannot be used multiple times by the same customers and when the order is directed to the same address/household.

Repeated incorrect usage of discount codes may result in Account/Membership termination.
How do I contact you?
 
TO CONTACT US you can

1) email The GoToddler Team at info@gotoddler.com.au
we normally reply within 4 hours during business days.

Please note that if your order has been dispatched tracking details are always included in your order notes and you should have received a dispatch notice via email

If you are trying to track an order, and that it is normally possible at

Fastway Couriers Website

or

Australia Post Website




For auto-delivery order changes please check/reply our emails or send us an email

For returns please ALWAYS contact a member of our Team to agree the terms of the return. Never send a return without a clear agreement on the amount to be refunded
Postal Address & Returns:
GoToddler Returns
Ref: Order Number

14 -54 Dennistoun Ave

Warehouse no. 7.3,

Yennora Distribution Centre

Yennora, NSW 2161

Australia



In case your order has been delayed by our warehouse due to an unexpected out-of-stock you should be advised via email within 24 hours.